Returns & Exchanges

At ALP Nicotine Pouches, we strive for complete satisfaction with every order. Due to the perishable nature of our products, we offer returns or replacements on unopened and sealed items within 14 days of delivery.

Return Process

• 1.
  Verify Eligibility

  Ensure your nicotine pouches are unopened, the original seal is intact, and the request is being made within 14 days of receipt.

• 2.
  Contact Support

  Email our customer service team with your order number and a brief explanation of the reason for the return to receive a Return Authorization.

• 3.
  Package Your Item

  Securely pack the unopened products in their original packaging to prevent damage during transit back to our warehouse.

• 4.
  Receive Refund

  Once our team inspects the returned goods, we will issue a refund to your original payment method within 5-7 business days.